Refund and Returns Policy
Effective Date: November 30, 2024
At Trendshine, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair returns and refunds policy. Below, you’ll find detailed information about how to return items and receive a refund.
Returns
We accept returns for any items purchased through our website, provided they are returned within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- Unworn, unused, and undamaged
- In the original packaging
- Accompanied by the original invoice or proof of purchase
Refunds
Once we receive your returned item and confirm it meets our return conditions, we will process a refund to the original payment method. Please note that refunds may take 5-10 business days to appear in your account, depending on your payment provider.
If the returned item does not meet our return criteria (e.g., damaged or used items), we reserve the right to deny the refund and return the item to you.
Exchanges
If you would like to exchange a product for a different size, color, or style, we will be happy to accommodate this request, provided the new item is of equal or lesser value. Exchange requests must be made within the same 30-day return window.
Non-Refundable Items
- Custom or personalized items
- Items purchased from third-party vendors (unless specified)
Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely. If the return is due to an error on our part (e.g., incorrect or damaged items), we will cover the return shipping costs.
Contact Us
If you need to initiate a return or exchange, please contact us at:
Email: info@trendshine.site
Phone: (321) 984-8192
Address: 634 Lee Rd SW, Hartselle, Alabama, 35640